PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT
INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.
STANDARD REFUND TERMS
Products purchased from Whitesol Technologies may be refunded only if cancelled within 30 days of the date of the transaction.
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
- Hosting (all plans)
- Domain Transfers (.eu transfers are an exception. EUR id charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.)
PRODUCTS NOT AVAILABLE FOR REFUNDS
- Redemption Fees
- Domain Name Renewals
- Privacy Protection
- SSL Certificates
- Code Guard
- Site Lock
PRODUCTS WITH SPECIAL REFUND TERMS
New Domain Name Registrations: Refundable if cancelled and processed within four days of registration (96 hours). Domain Name Transfers: Refundable within four days of registration (96 hours) if the registry has not begun the transfer process.
Note:Some ccTLD registries DO NOT permit refunds upon cancellation:
PAYMENT METHODS WITH SPECIAL REFUND TERMS:
Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance. However, we can offer refunds to your Whitesol Technologies Balance and/or to Stripe or PayPal in a case when you provide a valid account that belongs to you.
REFUNDS FROM BALANCE
Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.